Terms & Conditions

Welcome to the Thunderpole website terms and conditions for use. Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

If you have any questions relating to these terms and conditions please contact us.

Delivery

The carrier we use will depend on the weight and size of your order. UK orders will be delivered 8am - 6.00pm. No deliveries will be made on Bank Holidays. Any deliveries scheduled to arrive on a Bank Holiday will be delivered the following working day.

In addition, our warehouse is closed on Bank Holidays so orders placed on a Bank Holiday will not be despatched until the following working day.

Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.

If you choose that your order is to be left “in a safe place” by our courier, this is entirely at your own risk and Thunderpole accept no responsibility for any loss or damage.

If you are unavailable to sign for the parcel on 2 occasion's the parcel may be returned to the depot for 24 hours, if this is then not collected it may be returned to us. If it is returned to us you will be liable for the carriage charge to resend the parcel.

Any delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by the customer. You should note that customs policies vary widely from country to country. Thunderpole therefore, advise each customer to contact their local customs office for further information.

Any charges incurred due to refusal of your delivery will be deducted from your refund on return of goods.

If you choose that your order is to be left “in a safe place” by our courier, this is entirely at your own risk and Thunderpole accept no responsibility for any loss or damage.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, adverse weather, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

For more information on Delivery click here.

Payment

We offer various ways for you to pay online including Visa, Electron, MasterCard, Maestro and Solo payment cards. We also accept PayPal.

Please note: Your card will not be debited until your order is ready for despatch.

Thunderpole.co.uk is secure - click here for details

Your Order

After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been despatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.

We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission.

Cancelling your order

You have the right to cancel your order anytime prior to despatch and up to 14 days after the day you receive the goods.

To cancel your order before despatch you must contact us.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to us at your own cost and we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty.

The goods must be returned with all accessories, packaging, instructions and any other items included at time of sale.
Proof of purchase must be supplied.
Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

Faulty goods

In the case of faulty goods you may return the goods yourself at your own cost and risk, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery. If goods are found to be faulty under warranty we can refund postage costs (up to £7.99). Once we receive the item and our engineers have verified the fault we will then issue a replacement, however if our engineers find the item is not faulty we will return the item to you and you will be liable for the return carriage.

Any goods returned to us must have an RMA number, any goods returned without one may be refused. To obtain an RMA number contact us.

When you have your RMA number, return the goods, your proof of purchase with your RMA (please write this clearly on the outside of the packaging) number to the following address. Please also include a copy of your invoice with your return and again, please write your RMA number on this copy invoice to the following address:

Thunderpole
1 Hartburn Close
Crow Lane Industrial Estate
Northampton
NN3 9UE

For our full returns procedure please click here.

Warranty and Liability

(a) Thunderpole undertakes to credit the account of the Customer (if any) or to remedy free of charge by repair or replacement any defects in the goods covered under the manufacturers guarantee and provided that the Customer arranges for the prompt return to Thunderpole of the defective goods at the Customers risk and expense. Thunderpole reserve the choice of repair/replacement/credit. Credit notes issued by Thunderpole are not redeemable for cash.

(b) Save as herein specifically provided and save to the extent that the same cannot by statute be excluded all the conditions and warranties or representations express or implied statutory or otherwise in relation to the goods are herby excluded. Nothing in this clause (b) of these Conditions shall exclude the undertakings implied by section 12 of the Sale of Goods Act 1979.

(c) Thunderpole shall not be liable for any financial consequential, indirect loss suffered by the customer or any third party whether such a loss arises from breach of any duty in contact or tort in any other way including without limitation to the generality of this exclusion, loss of profits, economic loss, loss of goodwill, loss of contacts, damage to the property of the Customer or anyone else.

(d) To be valid any claim against Thunderpole whether in contract or in tort must be brought within six months of the date of invoice and any such claim shall be limited to an amount by way of liquidated damages equal to the invoice value of the goods in respect of which the claim is made.

Complaints

We value our customers' satisfaction very highly. If you have any complaints regarding your Thunderpole order please contact us.

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section

Product photographs are for illustration only, products may differ from those shown. Descriptions are supplied by the manufacturer and may change without notice.

We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason.

Offers, prices, specifications and services are subject to change. All goods subject to availability.

Copyright

All brand names, logos and trademarks are property of their respective owners.

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